---
title: "A page does not load"
description: "What to do when a page stays empty or shows an error."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.medlibro.co/llms.txt
> Use this file to discover all available pages before exploring further.

# A page does not load

Most page problems end after a refresh. Follow these steps in order.

## Load the page again

1. Check that your phone or computer has an internet connection.
2. Refresh the page in your browser.
3. Open [medlibro.co](https://medlibro.co) and go to the page again.
4. Try another browser.

## Read the message on the page

- **Something went wrong. Please try again.** If the page shows **Retry**, select it. If it shows **Home page**, select it and go to the page again.
- **The page you asked for could not be found.** The link is wrong or old. Select **Home page**.
- **New version available.** This card is at the bottom of the side menu. Finish your work, then select **Refresh**.

If MedLibro opens the login page, see [Solve a login problem](/en/help/login-problems).

## If the page still does not load

See [Contact MedLibro](/en/help/contact-us). Give the address of the page, your device and your browser.

Source: https://docs.medlibro.co/en/help/page-problems