After an online payment, your Subscription page shows a message. This page says what each message means and what to do next.
If money may have left your card, do not pay a second time. Read the message first.
Wait, and do not pay again
In these cases your payment may be real, so a new payment can charge you twice.
- Payment being processed: your payment is in progress. Wait a few moments, then select Check again.
- Payment received, being checked: your payment reached MedLibro, and the team must check it before your plan starts. You have nothing to do. If you have a question, select Contact us.
- Can’t check for the moment: the payment service does not answer now. Select Check again later. If your payment went through, MedLibro confirms it at the latest on your next visit to this page.
- Can’t check: MedLibro could not check the payment. Check your internet connection, then select Check again.
Try the payment again
In these cases MedLibro recorded no payment. Retry the payment starts a new payment for the same plan.
- Payment declined: your payment was refused, and nothing left your card. The page can show the reason. Check the details that you typed, your card’s balance and limit, and that your card is enabled for online payment. Then select Retry the payment.
- Payment cancelled: you cancelled the payment, or it stopped before the end. Select Retry the payment when you are ready. If money left your card all the same, do not pay again. Select Contact us.
- Payment not started: the payment page did not open, and nothing left your card. Select Retry the payment.
After Payment declined or Payment not started, you can also select Use an activation key.
If you see Payment not found
Payment not found means that the link does not match a payment of this account. If you paid from another account, log in to that account to find your plan.
If the payment page does not open
When you select Go Premium, you can see The payment page couldn’t be opened. Please try again. Nothing left your card. Select Go Premium again. If the message comes back, contact us.
If your plan does not appear after you pay
Do not pay again. Do these steps first.
- Make sure that you are logged in to the account that paid.
- Open your Subscription page. MedLibro checks your recent payments each time you open it.
- If the page does not show your plan or your new end date, contact us.
Give the email address of your account, and the date and the amount of your payment.
If a plan does not appear on the Pricing page
If the page shows no plan cards, check your internet connection and reload the page. If a plan card shows Activate a key, read If the plan card shows Activate a key.
Contact MedLibro about a payment
Most payment messages show the Reference, Plan, Amount and Date of your payment. To copy the reference, select the copy button beside it. Quote it each time you write about this payment.
On Payment cancelled and Payment received, being checked, Contact us opens an email with these details already in it. Add your words, then send the email.